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How surya123 Handles Your Account Data

Your account information — including the wallet details you link through DANA, OVO, or GoPay — is handled under a clear data policy that tells you exactly what we collect, why we collect it, and how long we keep it.

Account Data PolicyWallet Privacy: DANA, OVO, GoPayData Retention RulesYour Access RightsContact for Data Requests
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surya123 How surya123 Handles Your Account Data
DATA REQUEST CONTACT

Reach Us About Your Privacy

Team online

Email Support

Send your data access, correction, or deletion request to our support email. Include your registered account name and the wallet type you use — DANA, OVO, or GoPay — so we can locate your record and respond promptly.

Live Chat

Our live chat channel is available around the clock for account and privacy questions. Start a chat from your account dashboard, identify yourself with your registered details, and our team will walk you through the request process directly.

Account Settings

Many data preferences — including communication consent and cookie settings — can be managed directly inside your account. Head to the privacy section of your settings panel to review what is stored and adjust your preferences without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Wallet Data Tokenisation

When you deposit via DANA, OVO, or GoPay, the transaction uses a secure reference token — not your wallet login. We never store your wallet password or full credentials.

Cookie Use and Control

We use session cookies to keep you logged in across pages and functional cookies to remember your deposit method preference. No cross-site tracking cookies are set. You can clear or block cookies through your browser without losing your account data.

Account Security Measures

Every login triggers a one-time verification step sent to your registered contact. If an access attempt comes from a new device or an unfamiliar location, the session is flagged for confirmation before it proceeds.

Data Retention Period

We keep your account data for as long as your account remains active. If you close your account, transaction records tied to DANA, OVO, or GoPay payments are held only for as long as required under applicable law, then deleted…

Your Right to Access and Correct

You can request a copy of the personal data we hold on your account at any time. If any detail is incorrect — name, contact, or linked wallet — you can update it through account settings or ask our support…

Deletion and Objection Rights

You have the right to request deletion of your account and associated data. Where deletion is limited by a legal retention requirement, we will explain which records must be kept and for how long.

Questions About Your Privacy on surya123

Below are the questions we hear most often about how your data is handled on this platform — from wallet linking to cookie settings to account deletion. If your question is not covered here, our live chat team can help around the clock.

We collect your name, contact details, and the device information used during registration. When you link a payment method — DANA, OVO, or GoPay — we store a tokenised reference to that wallet, not your full credentials. No payment app password or PIN is ever held on our side.

Wallet references are used solely to process your deposits and withdrawals. We do not share them with advertisers or third-party data brokers. The only external parties who see any transaction detail are the payment networks themselves — DANA, OVO, GoPay — as needed to complete your transfer.

Once you close your account, we remove your active profile data. Transaction records tied to DANA, OVO, or GoPay activity are retained only for as long as applicable law in your region requires, after which they are deleted from our systems. We will confirm the specific retention period in your deletion confirmation email.

Yes. Submit a data access request through live chat or our support email, using your registered account name. We will compile and send a copy of the personal data associated with your account. Requests are typically processed within a few business days.

We use session cookies to keep your login active and functional cookies to remember your preferred deposit method. We do not use cross-site tracking cookies. You can clear or block cookies through your browser settings at any time — your account data on our servers is separate and unaffected.

All data in transit is encrypted using standard SSL protocols. When you initiate a deposit via OVO or GoPay, the connection between your device and our platform is encrypted end-to-end. The wallet reference token used to confirm the payment is session-specific and cannot be reused after the transaction closes.

Your location does not change how we handle your data — the same policy applies across all supported regions in Indonesia. Access to the platform depends on local law in your area. If the platform is available where you are, your account data is handled under the same rules described on this page.

Log into your account and go to the account settings section. Most details — contact information, preferred wallet, communication preferences — can be updated directly there. If a field is locked, contact our live chat support with your account name and the correction needed, and the team will update it for you.

Only if you have opted in to receive them. Communication preferences are set during registration and can be changed at any time in your account settings. If you opt out, we stop sending promotional messages — though transactional messages about your deposits or account security will still be sent as they are part of account operation.

Contact our support team via live chat or email and request account deletion. We will confirm your identity using your registered details, then begin the deletion process. Records subject to a legal retention obligation will be flagged in your confirmation, with a clear explanation of what is held and why.

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