Reference

Our Legal Terms and What They Mean for Your Account

The legal terms on this page set out how surya123 operates, what your rights are, and how we handle your account and data. Access to our platform depends on local law and is available only in eligible regions where permitted.

Account TermsPrivacy & DataJurisdiction NoticeDANA / OVO / GoPayContact & Requests
surya123 Our Legal Terms and What They Mean for Your Account
LEGAL CONTACT PATHS

How to Reach Us for Legal or Account Queries

Live Chat Support Our live chat channel is the fastest way to raise a legal or account question. Open the chat widget from any page on surya123 and describe your issue — an agent will review your account record and respond directly.
Email for Formal Requests For written legal requests — including data access, account closure, or formal dispute notice — send an email through the contact address listed in your account settings.
Account Settings Panel Several legal actions, including reviewing your current terms version, updating contact details, and downloading a transaction record for DANA, OVO, or GoPay activity, can be completed directly from your account settings panel without contacting support.
DATA AND ACCOUNT STANDARDS

How We Handle Your Data, Cookies, and Account Security

Data We Collect We collect the information you provide at registration — name, contact details, and payment method identifiers such as your linked DANA or OVO account reference. We also collect standard platform usage data: session timestamps, device type, and pages accessed. We do not collect payment credentials directly; those remain with the e-wallet provider.
Cookie Usage surya123 uses cookies to keep your session active, remember your preferred language, and measure which sections of the lobby you visit most. You can clear cookies from your mobile browser at any time, but doing so will end your active session and may affect how certain lobby features load on your next visit.
Account Security Steps Each login is verified through a one-time code sent to your registered mobile number. If you access your account from a new device — for example, switching from your Android phone to a tablet — the OTP step runs again automatically. We recommend keeping your registered number current in account settings so the OTP reaches you without delay.
Data Retention Schedule Account data is retained for as long as your account is active and for a defined period after closure, as required by our operational obligations. Transaction records — including DANA, OVO, and GoPay deposit and withdrawal entries — are held for the retention period stated in our full privacy policy, accessible from your account settings.
Who to Contact for Data Changes If you need to update, correct, or request deletion of personal data held on your account, contact our support team by live chat or email. State your account ID and the specific change requested. We aim to process straightforward data correction requests within a reasonable timeframe; complex requests may take longer and we will keep you informed.
How to Request Account Closure Account closure requests are handled through live chat or email support. Before we close an account, we verify identity against the registration record and confirm that any pending balance has been settled — either returned to your DANA, OVO, or GoPay wallet or confirmed as zero. We do not close accounts with an unresolved balance.

Common Questions About Our Legal Terms and Your Rights

These questions reflect what account holders in Indonesia most often ask when they want to understand their rights, how their data is used, or what steps to follow when something on their account needs attention. If your question is not answered here, our live chat support can walk you through the relevant part of the terms.

Access to surya123 depends on local law and is available only where permitted in your eligible region. We do not claim a specific Indonesian licence authority. It is your responsibility to confirm that accessing the platform is permitted under the laws that apply to you before opening an account.

We hold the information you provided at registration: name, contact details, and the payment method references you linked — such as your DANA or OVO account identifier. We also hold your transaction history and session data. You can request a summary of this data by contacting support through live chat or email.

Contact our support team via live chat or email, provide your account ID, and clearly state whether you are requesting a correction or a deletion. Straightforward corrections to contact details are usually handled quickly. Deletion requests are reviewed against our data retention obligations before we confirm the outcome.

Active accounts retain data for the duration of account activity. After closure, transaction records — including DANA, OVO, and GoPay entries — are held for the retention period set out in our full privacy policy. The full policy is accessible from your account settings panel.

Yes. The current version of our terms is always published on this page at surya123/legal/. If the terms have been updated since you registered, the version on this page reflects the current applicable text. Contact support if you need a record of what was in effect at a specific earlier date.

Before we close your account, we confirm that any remaining balance is settled. If a balance exists, we return it to the e-wallet you used most recently — DANA, OVO, or GoPay — after identity verification. We do not close an account while a balance remains unresolved or a withdrawal is pending.

Contact us via live chat or email before raising a dispute through your e-wallet provider. Share your account ID and the transaction reference visible in your account ledger. We review the record against our payment logs and respond with findings. Raising a chargeback before contacting us may complicate the resolution process.

No. Our cookies are limited to session management, language preference, and on-site usage measurement. We do not use cross-site tracking cookies. You can clear all cookies from your mobile browser at any time; this will end your current session and you will need to log in again on your next visit.

When terms are updated, the revised version is published on this page and the effective date is noted. If the change materially affects your account rights, we will notify you through your registered contact. Continued use of your account after the update constitutes acceptance of the revised terms.

Every new-device login triggers an OTP sent to your registered mobile number. You must enter that code before the session opens. This applies whether you switch from an Android phone to a tablet or access the lobby from a different browser. Keep your registered number current in account settings to avoid login delays.